The Dakota County Communications Center serves as the critical link between the public and emergency services. Operating 24 hours a day, 7 days a week, our highly trained dispatchers are the first point of contact in emergencies—quickly gathering information and coordinating response from law enforcement, fire, and medical personnel.

When seconds matter, our communications team is ready.

When to Call 911

Call 911 immediately for any emergency, including:

• Medical emergencies
• Fires
• Crimes in progress
• Serious accidents
• Situations involving immediate danger

Dispatchers are trained to assess each situation, ask key questions, and send the appropriate help as quickly as possible.

What to Expect When You Call

When you call 911, a trained dispatcher will:

• Ask for your location and the nature of the emergency
• Stay on the line to gather critical details
• Provide instructions when needed (such as medical guidance)
• Dispatch the appropriate responders while continuing to assist you

Even if multiple responders are needed, help is already being coordinated while you are on the call—ensuring the fastest possible response.

Non-Emergency Communications

For situations that do not require immediate emergency response, please call:

📞 Non-Emergency Dispatch: 402-494-7555

Examples of non-emergency calls include:

• Suspicious activity (non-urgent)
• Noise complaints
• General assistance requests
• Follow-up questions regarding incidents

Using the non-emergency line helps keep 911 available for urgent situations.

Supporting the Community

The Communications Center also supports public safety through:

• Coordination with regional agencies
• Emergency notifications and communication support
• Assistance during severe weather or large-scale incidents

Their work ensures that emergency services are not only responsive—but coordinated, efficient, and reliable.